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FREQUENTLY ASKED QUESTIONS
QUESTIONS. ANSWERED.
We believe clear expectations create better outcomes for owners and tenants.
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FOR OWNERS
QUESTIONS ABOUT MANAGING YOUR INVESTMENT PROPERTY.
Fees, services, reporting, maintenance, protection and more.
FOR TENANTS
QUESTIONS ABOUT RENTING ONE OF OUR PROPERTIES.
Applications, maintenance, rent payments, and what to expect.
FOR OWNERS
WHAT OWNERS ASK US
True North Property Solutions proudly serves Timmins and Greater Sudbury, Ontario. As we continue to grow, we'll expand into additional Northern Ontario communities while maintaining the same high standard of service.
We offer comprehensive residential property management, including:· Marketing & leasing· Tenant screening & placement· Rent collection· Maintenance coordination· Routine inspections· Owner reporting· Lease administration· Resident communication· Optional Rent Income & Damage ProtectionOur goal is to protect your investment while making ownership as hands-off as you'd like it to be.
We're property owners ourselves.That means we don't just manage investments—we own them too. Every decision we make is guided by the same standards we'd expect for our own portfolio: proactive communication, disciplined systems, transparency, and accountability.
Residents submit maintenance requests through our secure Resident Portal. Our team coordinates with trusted vendors, keeps owners informed when required, and ensures issues are handled professionally from start to finish.
Our leadership team brings together more than 40 years of combined experience in property management, operations, customer service, and real estate investing, having managed 500+ residential properties across Northern Ontario.
Yes. Qualifying properties may be eligible for our optional Rent Income & Damage Protection package, designed to help reduce the financial impact of unexpected tenant-related issues. Contact us to learn whether your property qualifies.
Rent is collected securely through our online Resident Portal using modern electronic payment methods. We monitor payments, follow up on arrears promptly, and keep owners informed throughout the process.
Owners receive access to our secure Owner Portal, where they can view financial statements, documents, inspection reports, and other important information anytime. Rental proceeds are disbursed electronically according to our management agreement.
We currently specialize in residential rental properties, including:· Single-family homes· Duplexes· Triplexes· Multi-unit residential buildings· Small apartment portfoliosIf you're unsure whether your property is a good fit, we'd be happy to discuss it.
It starts with a conversation.Book a complimentary consultation with one of our owners and we'll discuss your property, your goals, and whether True North is the right fit. We'll provide honest recommendations and explain exactly how we can help protect and grow your investment.
We believe great tenancies begin with thorough screening. Every applicant undergoes a comprehensive review that may include identity verification, income verification, credit history, rental history, reference checks, and other relevant screening measures before a tenancy decision is made.
FOR TENANTS
WHAT TENANTS ASK US
Browse our available rentals and select the property you'd like to apply for. Simply complete the online application and submit the required information.Before you begin, we recommend having the following ready:· Government-issued photo ID· Proof of income· Contact information for your current and previous landlords (if applicable)Tip: Don't skip the "About Me" section! This is your opportunity to introduce yourself and tell us why you'd be a great tenant. A thoughtful, complete application always makes a stronger first impression.Apply Online: https://tnps.managebuilding.com/Resident/rental-application/new
We look for applicants who demonstrate financial responsibility, stable income, and a positive rental history. As part of our screening process, we may consider:· A good credit history with no accounts in collections· Income that comfortably supports the monthly rent· Positive landlord and personal references· Stable employment or a reliable source of income· A history of respecting rental properties and lease obligationsEvery application is reviewed individually, fairly, and in accordance with Ontario's Human Rights Code.
Maintenance requests can be submitted anytime through our secure Resident Portal. We'll review the request, coordinate with the appropriate vendor, and keep you informed throughout the process.
Rent is paid securely through our online Resident Portal. Once your payment is made, you'll automatically receive an emailed receipt—no more chasing rent receipts for your records.For added convenience, you can also set up automatic payments, making it easy to "set it and forget it."
Rent is due on the date specified in your lease agreement, typically the 1st of each month.
Pet policies vary by property. Some homes welcome pets, while others have restrictions based on the property owner's preferences. Please review the listing or contact us for details before applying.
Please contact us as soon as possible. We'll explain your options based on your lease agreement and Ontario's Residential Tenancies Act, and work with you toward the best available solution.
In most cases, tenants are required to provide 60 days' written notice, with the notice ending on the last day of a rental period, in accordance with Ontario's Residential Tenancies Act.
If you're planning to move, please contact us. We understand life happens, and we'll guide you through the process while working together to minimize any unnecessary costs for both you and the property owner.
Utility responsibilities vary by property. Your lease agreement will clearly outline which utilities are included in your rent and which are your responsibility.
For life-threatening emergencies, always call 911 first.
For urgent property emergencies, contact us immediately at 705-813-0301. During non-business hours, this number automatically becomes our emergency line.
Non-urgent maintenance requests should be submitted through the Resident Portal.
Once your lease has been signed, you'll receive an email invitation to activate your secure Resident Portal.Through the Resident Portal, you can:· Pay rent online· Set up automatic payments· Receive automatic payment receipts· Submit maintenance requests· Communicate with our team· Access important documents and noticesYour Resident Portal is available 24/7, giving you convenient access to everything you need in one secure place.
FROM TRUE NORTH
WHAT YOU CAN EXPECT FROM TRUE NORTH
Proactive Communication
You'll hear from us before you need to ask.
Clear Standards
We set expectations early and communicate them clearly.
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Accountability
When something goes wrong, we own it and make it right.
24/7 Portal Access
Communication, maintenance requests, documents, statements, and updates, all in one place.
CAN'T FIND WHAT YOU'RE LOOKING FOR?
Talk directly with a member of our team. We're here to help.
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